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- We marked the complaint as ‘resolved’ in our układ following this confirmation.
- The issue was resolved successfully żeby our team, and the complaint państwa marked as ‘resolved’ in our system.
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The Complaints Team had explained the industry kanon regarding maximum bet rules and had asked the player owo provide additional information for further investigation. However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due jest to a lack of necessary information. The player from Canada had complained about the casino not paying out his winnings from roulette. Despite having raised the issue multiple times, the casino maintained there was no irregularity and did not resolve the problem.
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However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had owo reject the complaint. The player from Australia had submitted a withdrawal request less than two weeks prior owo contacting us. We had advised the player owo be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. However, due to the player’s lack of response owo our messages and questions, we were unable owo investigate further and had jest to reject the complaint.
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The casino had not responded to the complaint, which was https://www.hellspin-winners.com closed as “unresolved.” Attempts to communicate with the casino multiple times yielded istotnie cooperation. The player’s account państwa closed due jest to alleged bonus abuse, which the player disputed, stating that w istocie wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue państwa resolved successfully aby our team, and the complaint państwa marked as ‘resolved’ in our system. He reached out to support but received istotnie assistance and was frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back.
The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness jest to provide evidence of her claims. Therefore, the complaint was not upheld, and the case państwa closed. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. HellSpin Casino has a good customer support, judging aby the results of our testing.
